If you miss your delivery, the action taken will depend on your courier and the delivery instructions on your order. **Safe place or neighbour delivery** Where possible, our couriers will attempt to leave your order in a safe place you've nominated, or with a neighbour. You'll receive a notification confirming where it's been left. **Redelivery attempt** If no safe place is available, the courier will typically attempt a redelivery on the next available working day. You should receive a card or notification with details of how to rearrange. **Depot collection** If a second delivery attempt is missed, your parcel may be held at a local depot for collection. Collection windows vary by courier — check your delivery notification for details. **Perishable items** Because our products are fresh and temperature-sensitive, it's important that you're available to receive your order, or that a suitable safe place is arranged in advance. If an order is left unattended for an extended period and quality is compromised as a result, we may not be able to offer a replacement. To avoid missed deliveries, we recommend ensuring someone is home on your scheduled delivery day, or providing safe place instructions at checkout. If you're having trouble with a missed delivery, contact us at hello@thesteaksociety.co.uk and we'll do our best to help.