If you're not satisfied with your order, we're here to help. To request a refund, please contact us within 48 hours of receiving your delivery.
Get in touch via the contact form on our website or email our customer support team directly. Please include your order number, a description of the issue, and — where possible — a photo of the product so we can understand what went wrong.
Due to the perishable nature of our products, we assess each refund request individually. We aim to resolve all issues fairly and promptly. Approved refunds are typically processed within 3–5 working days back to your original payment method.
We take quality seriously, so if something isn't right, please don't hesitate to reach out.