We take great care in packaging every order to ensure it arrives in perfect condition, but if something does go wrong in transit, we want to make it right as quickly as possible. If your order arrives damaged — whether that's damaged packaging, compromised vacuum seals, or product that appears to have been affected during delivery — please follow these steps: 1. Take photos of the damaged items and packaging as soon as you notice the issue. 2. Contact us at hello@thesteaksociety.co.uk within 48 hours of delivery, attaching your photos and your order number. 3. Our team will assess the situation and arrange a replacement or refund as appropriate. We ask that you report damage within 48 hours so we can investigate with our courier and ensure your replacement or refund is processed promptly. Claims made after this window may be more difficult to resolve. Please do not dispose of the damaged items or packaging until we have confirmed your case, as we may need the evidence to process your claim with our delivery partner. Your satisfaction is our priority — we'll always do our best to resolve any issue quickly and fairly.